FAQs

About Flags uses an online “shopping cart.” Your shopping cart holds all of your products until you are ready to actually purchase. Don’t worry, adding products to your shopping cart does not mean you have to buy them.

Once you see a product you would like to purchase and personalize, simply click “Add to Cart.” It’s that easy. Your shopping cart page will display, showing you everything you have ordered so far.

  • Quantities & Editing Your Order
    You may change the quantities of any item in your cart by clicking in the “Quantity” box and typing in a new number. Verify the new quantities by clicking the “Update Cart” button. Your order totals will recalculate and you may continue shopping. You can always change your product quantities at any time during your shopping process. Nothing is set in stone until you actually finalize your order. So, feel free to browse and take your time deciding on designs and styles for your personalized products. There are plenty of opportunities to change things later.
  • Removing Items
    To remove any item(s) from your cart, click the “Remove” button next to the item you want to remove. You may also click “Empty Cart” to remove all the items from your cart at once.
  • Viewing Your Cart
    Any time you want to see your current order so far, click “Shopping Cart” at the top of the screen.
  • Checking Out — Finalizing Your Order
    When you are finished shopping, click the “Shopping Cart” at the top of the screen and then click the green “Checkout” button to begin the checkout process.

Most orders are executed and shipped within 1–5 working days. Please allow 1–6 working days for regular ground delivery in the United States. Please let us know if a definite delivery in-hand is required.

All returns or exchanges must be made within 30 days of receipt. Products must be returned in new condition in their original packaging. Custom orders are not returnable.

You may cancel your order if it has not shipped yet by e-mailing orders@aboutflags.com, or call us at 800-621-FLAG (3524). Please include your Order Number in your e-mail or have it handy when you call.